Last updated 1 November 2026.
This policy applies to every booking made with Drive Easy Car Rentals, Calangute, Goa, by phone, WhatsApp, email or the form on this website.
The Short Version
- A booking is confirmed only after we speak to you and confirm the car, the dates, the rate and the deposit.
- Rent for a self drive car is counted per day. Weekly and monthly quotes are available, and a car with a driver is quoted for the hours you need.
- There is no cancellation charge if you tell us 24 hours or more before the handover time.
- A cancellation inside 24 hours of the handover time, or a no-show after it, may be charged. We explain on the confirmation call how that is handled.
- Changing your dates is free if a car is available.
- The security deposit is refunded when the car is returned, after a check we do together, within 24 to 48 hours by UPI or bank transfer.
1. How a Booking Is Made
Sending the form on this website, or a WhatsApp message, is a request, not a confirmed booking. One of us calls you back, usually within minutes, to confirm three things: the car, the pickup and drop times and places, and the rate for those dates. We also tell you the deposit amount. Once you agree, the booking is confirmed and we send you a WhatsApp message with the details. Please keep that message. It is the record both of us work from.
The prices on this website are starting rates per day for each category of car, with self drive cars starting from ₹999 per day. The rate for your car and your dates is confirmed on the call. The rate we confirm on the call is the rate you pay. We do not change it at handover.
Flat 20% OFF on all call bookings: the offer applies to bookings confirmed on the call. It can change or end without notice, but it will always be honoured on a booking that has already been confirmed.
2. How Rent Is Counted
Rent for a self drive car is counted per day, and a day is 24 hours counted from the handover time. Part of a day is counted as a full day. For example, a car handed over at 10 am on Friday and returned at 2 pm on Sunday is counted as three days. Weekly and monthly rentals are quoted on the call. A car with a driver is quoted for the hours you need, whether an airport transfer, a day of sightseeing or an 8 hour package.
If you want to keep the car longer, please call us before your return time. We will tell you whether the car is free and confirm the extra days at the rate agreed for your booking. A car returned later than the agreed time without a call may be charged as another full day.
3. When You Pay
There is nothing to pay on this website, and nothing to pay when the booking is confirmed. Rent, the security deposit and any balance are paid at handover, by UPI, card or cash. You receive a receipt for every payment.
4. Cancellation and Refunds
There is no cancellation charge if you tell us 24 hours or more before the confirmed handover time. Tell us by call, WhatsApp or email; the time we receive your message is the time that counts, not the time you decided. Handover time means the time confirmed on the call, not the time you land.
If you cancel less than 24 hours before the handover time, a cancellation charge may apply. We explain on the confirmation call how a late cancellation is handled for your booking, and nothing is charged without telling you first.
The reason is simple. Once your booking is confirmed, that car is kept aside for you and we say no to other people asking for it. A cancellation a day or more out gives us time to rent the car to someone else. A cancellation on the morning of the booking almost never does, and the car sits idle on your dates.
Since nothing is paid before handover, there is usually nothing to refund when you cancel, but please still tell us as early as you can. A car released early goes to the next person on the list, and it also means we can help you again next time without hesitation. Where anything has been paid, it is refunded as set out in section 10.
5. No-Shows
If you do not collect the car at the confirmed handover time, we will try to reach you by phone and WhatsApp. If we cannot reach you within two hours of the handover time, we treat the booking as a no-show and the car is released. A no-show may be charged, as explained on the confirmation call. For airport and station pickups we track your flight or train, so a delay on the airline's or railway's side is not a no-show, and a late train gets a two hour grace. Please just keep your phone on once you land.
6. Changing a Booking
Moving your dates is free, as long as a car is available on the new dates. If the new dates fall in a different season, the rate for those dates applies, and we tell you the difference before you agree. Changing to a different car is fine too, at that car's rate. Please make changes by phone or WhatsApp so we can confirm them in writing straight away.
If your flight or train is cancelled and you tell us before your handover time, we move the booking to your new arrival at no charge. If you decide not to travel at all, section 4 applies.
7. Returning the Car Early
Returning the car earlier than agreed is the same as cancelling the remaining days at short notice, so the unused days are not normally refunded. Please call us anyway. If we manage to rent the car out for those days, we refund them. What we check when the car comes back is listed in section 9 of our terms and conditions.
8. If We Have to Cancel
Now and then a car is damaged or breaks down on a rental just before yours. If we cannot give you the car you booked, we offer you the same or a higher category car at the rate you were confirmed. If we cannot offer a car at all, anything you have paid is refunded in full within two working days, and we tell you as soon as we know, not on the morning of the handover.
9. The Security Deposit
Every rental takes a refundable deposit. The amount depends on the car and is confirmed on the call before you pay anything. It is refunded when you return the car, after we check it together against the photos taken at handover. If everything is in order, the deposit is returned within 24 to 48 hours by UPI or bank transfer. A deposit paid by card is reversed to the same card, and the bank may take five to ten working days to show it. A cash deposit is returned in cash or by UPI, as you prefer.
We deduct from the deposit only for the things listed in our terms and conditions: missing fuel, damage beyond normal wear, traffic fines from the rental period, extra days, and the car being returned in a state that needs professional cleaning. Every deduction is explained to you with photos and receipts, and the balance is refunded at once.
10. How Refunds Are Paid
Refunds go back the way the money came: UPI to UPI, card to card, and cash by UPI or cash. UPI and bank transfer refunds are sent within seven working days of the cancellation, and usually much sooner. Card refunds are started within seven working days and then depend on your bank. We do not charge any fee for a refund.
11. Questions and Disputes
If you think a charge or a refund is wrong, please tell us. Most questions are settled on one phone call, because we work from the WhatsApp confirmation and the handover photos, and so can you. If you are still unhappy, write to the owner at [email protected] or call 70289 55080. We reply within seven days.
12. Changes to This Policy
We may update this page from time to time. The version in force is the one on this page on the day your booking is confirmed, and the date at the top tells you when it last changed.