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Terms and Conditions

Last updated 1 November 2026.

These terms are between you, the person renting a car, and Drive Easy Car Rentals, H. No: 4/217, Prabhu Waddo, Near Shree Shantadurga Temple, Calangute Main Market, Calangute, Goa 403516 ("we", "us", "Drive Easy"). They apply to every self drive car, every car with a driver and every wedding car we provide, and to your use of this website. By confirming a booking or collecting a car, you accept them. Our booking, cancellation and refund policy and privacy policy are part of these terms. Our disclaimer explains how far you can rely on the information on this website.

1. Who Can Rent and Drive

  • The person booking, and every driver, must be 21 years or older.
  • Every driver must hold a valid, full driving licence for the class of vehicle. A learner's licence is not accepted. A DigiLocker or mParivahan copy of an Indian licence is accepted; a photo of the card on your phone is not.
  • Visitors from outside India need their passport, their home country licence in English or with an official English translation, and an International Driving Permit.
  • Only drivers whose licence we have seen at handover may drive the car. Please tell us about a second driver before you collect the car, so we can note their licence too.
  • Please give us correct details when you book: your name, mobile number, dates and pickup place. A booking made on wrong or borrowed details may be cancelled, and the cancellation policy applies to any refund.
  • We may refuse a rental, or end one, if a driver appears unfit to drive, if documents do not match, or if the car is being used in a way these terms do not allow. In that case the cancellation policy applies to any refund.

2. Documents at Handover

Please carry the original driving licence and one government photo ID (Aadhaar, voter ID, PAN or passport). We record the licence details and take a copy or photo of the licence and ID for the rental record, which the rules for self drive rental vehicles require us to keep. We do not hold on to your original documents.

3. Booking, Rate and Rent

  • A booking is confirmed only when we confirm the car, dates, rate and deposit with you on a call and by WhatsApp. The prices on this website are starting rates per day for each category of car, with self drive cars starting from ₹999 per day; the rate for your car and dates is confirmed on the call.
  • You book a model, not one particular car. If the car meant for you is off the road because of damage, a breakdown or a late return on the rental before yours, we give you the same model or a car of the same or a higher category at your confirmed rate, as set out in section 8 of the refund policy.
  • Rent for a self drive car is counted per day. A day is 24 hours from the handover time. Part of a day counts as a full day. A car with a driver can be booked for a few hours, as explained in section 10.
  • Weekly and monthly rentals are quoted on the call. The quote also says how the car is serviced or swapped during a long rental.
  • Kilometres are unlimited within Goa on every self drive car, including luxury cars.
  • Delivery and collection are free anywhere in Goa, including both airports and the railway stations we serve, and you may collect the car in one place and return it in another. For Agonda, Palolem and the rest of Canacona, please book at least a day ahead, because the car comes from North Goa.
  • Fuel is not included. The car is handed over with a set fuel level, shown to you and photographed, and should come back at the same level. Any shortfall is charged at the pump price on the day of return.
  • Rent, the deposit and any balance are paid at handover by UPI, card or cash. Nothing is paid on this website or when the booking is confirmed.
  • There is no cancellation charge if you tell us 24 hours or more before the handover time. See the refund policy for late cancellations and no-shows.

4. The Security Deposit

Every rental takes a refundable security deposit. The amount depends on the car and is told to you before you pay anything. It is refunded when the car is returned, after a joint check against the handover photos, less only the following:

  • fuel missing against the handover level;
  • damage beyond normal wear, as explained in section 7;
  • traffic fines from the rental period, as explained in section 6;
  • extra days or hours beyond the agreed return time;
  • accessories or papers missing from the car, for example the spare wheel, the jack or the car's documents;
  • any rent or charge from the rental that is still unpaid;
  • cleaning, only where the car comes back in a state that needs professional cleaning, for example sand throughout the cabin, spills or strong smells.

Every deduction is explained to you with photos and receipts. If a cost is more than the deposit, the balance is payable by you.

5. Where and How the Car May Be Used

  • The car must stay within Goa. The rental permit does not cover Maharashtra or Karnataka. Taking the car across the state border is a breach of these terms, and any fine, seizure or cost that follows is yours to bear. If you need to leave Goa, please ask us when booking; with a driver and notice we can sometimes arrange the right permit.
  • Please do not drive on sand or beaches. It is banned on Goa's beaches and it damages the car. Please keep to proper roads: no river crossings, no off road tracks, no racing, no towing and no driving instruction.
  • The car may not be used for anything illegal, may not be used to carry passengers or goods for hire, may not be sublet or lent to anyone not noted on the rental, and may not carry more people than it has seatbelts for.
  • Do not drive after drinking alcohol or taking any drug that affects driving, and do not let anyone else do so. Goa Police run breathalyser checks, especially at night and around New Year. A car impounded for drink driving stays impounded, and all fines, recovery costs and lost days are yours.
  • Follow the Motor Vehicles Act and local traffic rules: seatbelts on, no phone in hand, no jumping signals, and speed within the limits.
  • The car is in your care from handover until we have checked it back in at return. Please lock it whenever you leave it and keep the keys with you. Loss of the keys is charged at the actual replacement cost.

6. Traffic Fines and Challans

Any traffic fine, e-challan, parking charge or penalty arising during your rental period is your responsibility, whether it is issued on the spot or arrives weeks later by post or on the Parivahan portal. If a challan reaches us after your rental, we will send you the notice, deduct the amount from your deposit where it is still with us, or ask you to pay it. Where the police or the transport department ask, we are required to give them the name and licence details of the person who had the car at that time, and we will.

7. Damage, Accidents and Theft

  • Please check the car with us at handover. We photograph it together and note any existing marks. The same happens at return.
  • If there is an accident, damage, a fire, a theft or an attempted theft, or the police stop and hold the car, call us at once on 70289 55080, at any hour. Do not arrange repairs yourself and do not agree anything with a third party before speaking to us. Where anyone is injured, another vehicle is involved or the car is stolen, a police report (FIR) is needed for the insurance claim, and you must help us get it.
  • Every car is commercially registered for rental and insured. For damage that the insurance covers, you pay the part the insurance does not: the policy excess and any depreciation the insurer deducts. We explain the cover on the confirmation call and will show you the insurer's assessment.
  • For damage the insurance does not cover, the actual repair cost is payable by you. This includes damage to tyres and wheels, damage to the underside of the car, damage caused by driving on sand, water entering the engine, damage from carrying more than the permitted load, and interior damage.
  • If the damage happens while these terms are being broken, for example the driver has been drinking, is not licensed, is not noted on the rental, or the car is outside Goa, the insurance will usually refuse the claim and the full cost of repair, and of the days the car is off the road, is payable by you.

8. Breakdowns

Our phone is answered 24 hours a day. If the car breaks down through no fault of yours, call us and we will send help or a replacement car wherever you are in Goa. If we cannot give you a replacement, you pay only for the days you had the car, and any rent paid for unused full days is refunded. A breakdown caused by misuse, wrong fuel or driving where the car should not have gone is treated as damage under section 7.

9. Returning the Car

Please return the car at the time and place agreed, with the same fuel level, and with you present for the joint check. If you are running late, or want to keep the car longer, call before the return time. An extension depends on the car being free for those days.

At the return check we go over these with you:

  • the body, glass, mirrors and interior, against the handover photos;
  • the tyres and wheels;
  • the fuel level;
  • the spare wheel, the jack and any accessory given with the car;
  • the car's documents, the keys and the key fob.

You may take your own photos or a short video at return, as at handover. Please wait until the check is finished before you leave. Fuel above the handover level is not refunded, so there is no need to fill the tank beyond it.

Please check the boot, the glove compartment and under the seats before you hand the keys back. We are not responsible for anything left in the car, at handover, during the rental or after return. If we find something of yours, we will try to reach you and keep it safe for you to collect. If you need it delivered or sent by courier, that cost is yours.

Returning the car early does not normally bring a refund for the unused days. See section 7 of the refund policy. A car not returned within 24 hours of the agreed time without any word from you may be reported to the police as not returned, and any costs of recovering it are yours.

10. Cars With a Driver and Wedding Cars

A car with a driver can be booked for a full day or for a few hours. For chauffeur driven bookings the quote states the hours, the kilometres and the areas covered. Extra hours or kilometres are charged at the rate in the quote. The driver's food and, for overnight bookings, a place to rest are arranged with you when the quote is agreed. Decoration for wedding cars is as agreed in the quote; fresh flowers are arranged for the day of the event. Sections 1 to 7 apply where relevant, and the person who signs for a chauffeur driven car remains responsible for the conduct of the passengers.

11. Our Responsibility to You

We provide a roadworthy, insured, registered car, delivered on time to the place agreed, with a phone answered 24 hours a day. Beyond replacing the car or refunding rent for days you could not use it, we are not liable for indirect losses such as missed flights, missed events or hotel costs, except where Indian law does not allow that limit. Nothing in these terms limits any right you have under the Consumer Protection Act, 2019.

12. Events Outside Our Control

We are not liable for a delay, or for a car we cannot deliver, when the cause is outside our control: heavy monsoon rain or flooding, a cyclone warning, a fire, a road closure, a bandh or strike, a curfew, a government order or a public health restriction. If this happens, we tell you as soon as we know. If we cannot give you a car at all, we offer you new dates or refund any advance you paid. During a rental, please do not drive through flooded roads. Water entering the engine is not covered by insurance, as explained in section 7.

13. Using This Website

  • The starting rates, distances and drive times on this site are given in good faith as a guide. The rate for your booking is confirmed on the call. Distances and times are approximate and change with traffic and the season.
  • The photographs on this site are of our own cars. The text, photographs and design belong to Drive Easy Car Rentals and may not be copied without our written permission. Customer reviews shown here are taken from our Google listing and belong to the people who wrote them.
  • The booking form sends us a request only. No payment is taken on this website.
  • Please do not try to get into parts of this site that are not public, send harmful code through the forms, flood the site with automated requests or copy its content for another business. Misuse may be reported under the Information Technology Act, 2000.
  • Links to other sites, including Google Maps and WhatsApp, are provided for convenience. We are not responsible for their content or their handling of your data.

14. Law and Disputes

These terms are governed by the laws of India. Any dispute that we cannot settle between ourselves will be dealt with by the courts in North Goa, Goa, which have exclusive jurisdiction. If any part of these terms is found invalid, the rest continues to apply.

15. Changes and Contact

We may update these terms. The version in force for your rental is the one published on the day your booking is confirmed. Questions about these terms go to the owner, Drive Easy Car Rentals, H. No: 4/217, Prabhu Waddo, Near Shree Shantadurga Temple, Calangute Main Market, Calangute, Goa 403516, email [email protected], phone and WhatsApp 70289 55080.